Purchase Protection is an amended cancellation policy and provides reimbursement for unforeseeable booking cancellation. It provides peace of mind for your purchase should an unforeseeable event occur. Purchase protection waives fees associated with group member name changes or transferring your pass or package to another party. This protection plan includes only the specified reasons described below. Proper documentation must be provided and approved before reimbursement will be issued. Purchase protection will reimburse up to the entire pass and/or package cost (minus the cost of the Purchase Protection coverage). The Purchase Protection reimbursement only applies towards pass and/or package inclusions and does not include travel or any other expenses incurred outside of the Festival offerings. The Purchase Protection fee is non-refundable. Purchase protection must be purchased within 7 days of initial purchase. Purchase Protection will not be offered for any purchases on or after December 1, 2024.

Purchase Protection Cost: Purchase protection for Passes is based on the pass type and can be purchased per pass. Purchase Protection for a Package is based on the total package price and covers all people in the package. You cannot purchase protection for just one person or partial group within a package.

Pass Type:             Purchase Protection Cost:

• Beach Bum                          $50
• Gold VIP Pass                    $100
• Platinum VIP Pass           $100

Package Price:            Purchase Protection Cost:

• Up to $7,499                       $400
• $7,500 - $12,499                $600
• $12,500 - $17,499              $800
• $17,500  - $24,999           $1000
• $25,000 and up            Not Offered 

Reimbursable Purchase Protection Cancellation Reasons: 

• Death of immediate family member (husband, wife, mother, father, daughter, son, sister, brother) 
• Serious illness or injury* to you or someone included in your package.
• Hospitalization** of you or someone included in the package
• A natural disaster, fire, or flood renders your home or your destination uninhabitable
• Armed Service deployment

Proper documentation will be required for all listed cancellation reasons.

*As defined under the Family and Medical Leave Act of 1993 (FMLA), an illness, injury, impairment, or physical or mental condition that involves any of the following: An overnight stay in a hospital, hospice, or residential medical care facility or any further treatment in connection with that inpatient care.

**Hospitalization must be an overnight admittance. Emergency Room visits do not qualify as Hospitalization. The hospitalization must be within one week (7 days) of the package accommodation check-in date. Hospital admittance documentation will be required. 

Coronavirus Disease 2019 (COVID-19): The reasons listed above are only those unforeseeable in nature. Covid-19 is not an unforeseeable cancellation reason, and therefore a cancellation request due to fear/threat of Covid-19 will be denied. However, if you contract Covid-19 and placed under a Mandatory Quarantine order within 5 days of the festival start date, you may be eligible for reimbursement. Official documentation will be required.

Transferring your Pass OR Package: If you cannot attend the festival due to a non-included reason and purchase protection is purchased, you are eligible to transfer your pass or package to someone else at no additional cost. The Name Change Fee of $50 per person will be waived. This includes substituting individuals within your package or selling your pass or package entirely to another party. All names, addresses, etc. will be transferred to the new party. Without Purchase Protection, name changes after purchase are subject to a $50 per person fee.

You are required to notify the Box Office (Mako Moco) a minimum of 2 weeks (14 days) before the package accommodation check-in date of a package name change and/or package transfer to another party. Wristbands, hotel accommodations and additional package inclusions must reflect accurate names of attendees. 

Reimbursement: Purchase Protection reimbursement is for complete cancellation only. This protection does not include delayed check-in or early departure for any reason. To qualify for Purchase Protection reimbursement, notification of your cancellation must be made a minimum of five (5) days before your package accommodation check-in date or Festival start date (whichever is first). Notification of your cancellation during or after the festival will not be eligible for reimbursement. 

Proper documentation will be required for all listed cancellation reasons. 

This is not an insurance policy. Purchase Protection is an amended cancellation policy for Mile 0 Fest Pass and Packages only. It is intended to protect your purchase should an unforeseen event occur. Only the events listed are covered. Cancellation requests will be reviewed and reimbursement determined by the Mako Moco Box Office. If your request is denied, the original payment agreement will apply. Please refer to the standard cancellation policy, as it relates to the corresponding festival events and packages.

After choosing your Purchase Protection, you will receive your Purchase Protection agreement via email. You must fill out and sign your agreement digitally. If you are purchasing protection for a package, you must include the names of all people in your package. You must agree to the terms and conditions set forth above. Purchase Protection is non-refundable. When the payment is made you are agreeing to a one time non-refundable payment. If you select a payment plan, you must pay the purchase protection in full at the time of purchase.